Billing and Shipping FAQ'S
Q: How much does shipping cost in the United States?
A: We use standard USPS shipping rates for all our domestic and international packages. Most domestic packages shipped via USPS Priority mail cost between $6-$9.99. We now offer FREE shipping on all overs over $70.00. For exact pricing (based on your location), please enter your shipping information at step 1 of 2 during the checkout process and click "continue to next step".
Q: How long does shipping usually take?
A: United States Domestic: USPS Priority Mail takes about 3-5 business days. USPS Express Mail takes about 2-3 business days.
Q: Do you ship internationally? If so, how much does it cost?
A: Yes we do! We offer one of the LOWEST INTERNATIONAL SHIPPING RATES out there. International shipping rates start as low as $6.99. For all international orders over $70 we provide a $15 Flat Rate shipping cost, making it much more affordable and convenient for international customers. To find out if this applies to your country, please contact your customs department prior to placing your order.
*Please note, ALL postal items entering the UK from outside EU may be assessed by Customs and incur a charge. Any package liable for import duty/and or tax, will incur a Royal Mail handling fee of £8. For more information on customs charges please visit the website: www.royalmail.com/customs
** In an attempt to provide customers with the lowest possible shipping rates, Delta Labs has recently changed shipping services from USPS to DHL. With this change, our International Shipping rates have been reduced by up to 50% allowing shipping costs to start as low as $6.99! Unfortunately we cannot provide international orders with any kind of tracking information. We just recently switched shipping services from USPS to DHL and do not have the ability to get you this information at this time. All international orders will make it to their destinations no later than 7-14 business days after the time of pick up from our facilities. If at any time an order has not reached its destination, we highly recommend contacting your local post office as they may be holding onto your package, otherwise we suggest contacting customs. Packages may be delayed when passing through a countries customs authority, based on local laws & taxes.
Q: What if I entered an incorrect shipping address?
A: The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.
Delta Labs is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at firstname.lastname@example.org or call us at 1-800-481-1938. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.
If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
If your package ships out with an incorrect address on it, but the package is eventually returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus a $6.99 restocking fee.